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Here's a professional and friendly Shipping Policy tailored for your candle business, La Pluie Atelier:

📦 Shipping Policy – La Pluie Handcrafted

Thank you for shopping with La Pluie Atelier! We’re committed to delivering your handcrafted goods with care and efficiency. Please review our shipping policy below.

📍 Where We Ship

We currently ship to:

  • France (Domestic)

  • EU countries

If your location isn't listed at checkout, feel free to contact us at [your email address] to see if we can accommodate your request.

⏱ Processing Time

All orders are processed within 2–5 business days.
This includes preparing, hand-packing, and labeling your items. During high-demand periods (e.g., holidays, new launches), processing times may be slightly extended.

🚚 Shipping Times

  • France: 2–4 business days

  • EU countries: 4–7 business days

Once your order ships, you'll receive a confirmation email with a tracking number.

💶 Shipping Costs

Shipping rates are calculated at checkout based on your location and order weight.
We offer:

  • Free shipping on domestic orders over €70

  • Flat rate shipping for small orders

  • Occasional promotional free shipping during special events

🌍 Customs & Duties

International orders may be subject to customs fees or import duties. These are the responsibility of the customer and vary by country.

📦 Eco-Friendly Packaging

All orders are packed with care using eco-conscious, recyclable, or biodegradable materials. We aim to reduce waste while protecting your products.

❗Delivery Issues

Please ensure your shipping address is correct at checkout. La Pluie Handcrafted is not responsible for:

  • Lost or stolen packages marked as "Delivered"

  • Delays caused by the carrier

  • Additional customs fees

If your package is delayed or missing, contact us at info@lapluieparis.fr and we'll do our best to help resolve the issue.